Online medical scheduling for appointments and availability
Mediqa's scheduler organizes appointments around providers, services, locations, and availability. Staff, online requests, and the AI phone assistant use rules configured by the practice. Durations, breaks, and closures are part of availability rather than instructions the team must remember outside the system.
See your workflow in a demoAvailability starts with rules
A free time on a calendar is not enough to make an appointment bookable. The system needs to know the service, provider, location, and duration. Breaks, closures, and resource constraints also affect availability.
Mediqa's scheduling and location setup makes this context explicit. Before opening a booking channel, check a regular day, a closure, and a case where two activities share a resource.
A request and a confirmation are different
The practice decides which appointments can be confirmed directly and which need a team review. Showing availability does not mean approving every request without control. Choose the workflow according to the service and the practice's organization.
When a visit is rescheduled or cancelled, staff should be able to read the result and new state. Booking windows and cancellation instructions on the website, at the front desk, and in the assistant must match the actual configuration.
Online bookings and external calendars
Booking pages collect requests for the services and options the practice enables. Public information should explain what happens after submission, especially when patients must wait for confirmation.
An external calendar connection is evaluated separately: it depends on the linked account, permissions, and synchronization rules. Test an existing event, a reschedule, and a cancellation instead of assuming every calendar is automatically synchronized.
Checks after activation
Measure incoming requests, confirmed appointments, and corrections. Separate unavailable slots from handling errors: their causes and solutions differ.
Update services when durations or providers change and enter holidays and closures before opening that period to bookings. Automation remains reliable only when the configuration reflects actual practice operations.
Frequently asked questions
- Can the scheduler handle multiple locations and providers?
- Mediqa organizes appointments and availability by location and provider. Services and constraints need to reflect the practice's organization.
- Must bookings be confirmed automatically?
- The practice chooses its enabled confirmation options. Some workflows can require a front desk review before confirmation.
- Can patients book online?
- Booking pages collect requests for the services and workflows enabled by the practice. The demo checks availability, confirmation, and communications for your case.
Practical guides
Product information by Team Mediqa. Identity and editorial approach