AI phone assistant for medical practices and clinics
Mediqa's AI phone assistant helps medical practices, outpatient centers, and private clinics manage inbound calls. It uses the practice's information, checks configured availability, and identifies cases that need the team. The goal is to make each request readable and manageable, including when the front desk is busy.
See your workflow in a demoRequests it can handle
The assistant can answer operational questions about locations, opening hours, services, and booking when that information exists in the practice's knowledge base. It can collect the reason for a call and the information needed for the configured workflow, so patients do not have to repeat everything to the team.
Booking, rescheduling, and cancellation requests follow the scheduling rules and options enabled by the practice. If information is missing, a case needs attention, or a patient asks for a person, a handoff remains part of the process.
Preparing the practice
Start with actual services, locations, providers, appointment durations, and opening hours. Then define answers to recurring questions, cases where automation should stop, and how to reach the team. Holidays and closures need to stay aligned with availability.
Before activation, test a regular booking, a request with no available slot, an unexpected question, and a request to speak to a person. A useful test checks that each outcome reaches the right place and that the team knows what to do next.
Measuring results
Compare similar periods and check received calls, handled requests, appointments, and handoffs. An answered call does not automatically become a visit: read conversion alongside the outcome and actual availability.
The missed calls calculator is a simulation based on your inputs. It helps form an estimate, while actual recovery depends on your practice and must be verified against scheduling data. Mediqa does not promise a universal percentage of recovered visits or revenue.
Where a person is still needed
The assistant supports reception and request management. It does not diagnose, replace a healthcare assessment, or provide an emergency service. The practice must define instructions for urgent situations and handoffs to staff.
Bring your actual rules to the demo: multiple locations, breaks, special requests, and team preferences. A workflow that works in your context is more useful than a generic promise to automate everything.
Frequently asked questions
- Does the AI assistant replace the front desk?
- It supports repetitive requests and configured workflows. Staff retain control of the rules and handle cases that need a person.
- Can it book appointments?
- It can handle appointment requests according to the services, availability, and confirmation options enabled by the practice. The configuration is checked in a demo before activation.
- What happens when it does not know an answer?
- The knowledge base and handoff rules define how to handle unexpected questions. Missing information should not become an invented answer.
Practical guides
Product information by Team Mediqa. Identity and editorial approach